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New Customer Services and Procurement Professional

New Customer Services and Procurement Professional

Traci Pelton Customer Services and Procurement

Traci Pelton, Customer Services and Procurement

Welcome Traci, our new Customer Services and Procurement Professional at r.o.i. Design.

“Runs Towards Fires” is the opening line of Traci Pelton’s resume. r.o.i. Design likes to avoid fires and emergencies, but finding someone who is willing to address them if they show up is a wonderful attribute, especially for someone who’s job is to provide customer services.

Traci joins us with more than 10 years experience in project management, product estimating, engineering and wood manufacturing. Her background resonated with our team since r.o.i. Design also has roots in manufacturing and a “get ‘er done” attitude.

In her first week with us, we asked Traci to work in the field receiving over 900 pieces furniture and accessories for Black River Elementary School in Holland, MI. She checked, sorted, moved, investigated, and even in some cases, assembled. Thank you Traci!

A more typical week for Traci will include researching products, writing proposals and purchase orders, managing the logistics, receipt, and delivery of products that our customers purchase from us. She also can create renderings of products we design!

Traci also knows how to finish wood. We have already got her spray finishing some custom furnishings!

Welcome Traci to the 2015 r.o.i. Design Team.

View More: http://bradleyproductions.pass.us/roiupdates

L to R: Mary, Traci, Mary Jane, Ryan and Julie

L to R: Mary, Traci, Mary Jane, Ryan and Julie

 

The Mid-Scale Lodging Experience: Comfort, Connectivity, Convenience & Calm

The Mid-Scale Lodging Experience: Comfort, Connectivity, Convenience & Calm

021Guests who can afford luxury, don’t always spend luxury rates for business and social travel.

The challenge for the mid-scale lodging market is to include enough style and amenity in their experience without raising room rates. That means being smart on where to spend the money

2014 saw a new awareness by mid-scale hotels that they needed to “up the ante” in their design. Many flags took on the challenge to remodel facilities which are being showcased.

So r.o.i. Design asks, “What are the things that brought the greatest ROI in those mid-scale remodels? What are we recommending to our mid-scale customers as they remodel?” (more…)