Successful hotels have figured out the guest room experience and continue to figure out how to accommodate the ever changing lifestyle needs of their customers.
Comfort and convenience in the guest experience is paramount and that is defined by more than a goods night sleep.
Being connected in real time to the incoming guest as they travel to your hotel is increasingly important. With the arrival of competitor airbnb.com, personal texting around the customer arrival and their changing needs has become expected. The kind of virtual presence a hotel creates needs to be personal and flexible. (more…)