United Commercial Services

1330 Plainfield Ave. NE 
Grand Rapids, MI 49505

Returning customer United Commercial Services (UCS) came to r.o.i. Design with an interesting challenge. They purchased a building in the Creston Heights Neighborhood of Grand Rapids that originally was a mortuary but most recently a medical clinic. They wanted to remodel it to create a new home for their cleaning and maintenance business.

Greg Metz from Lott3Metz provided the architecture and together we planned the space that included a central kitchen lounge, open and closed offices, much-needed conference and collaboration spaces, warehouse, and shop, as well as an entire lower level dedicated to the process of hiring and training new team members. Pinnacle Construction managed the construction and found solutions to the surprises that a 60-year-old building provides.

The exterior got a bit of a facelift, keeping the existing brick but adding new canopies, windows, doors, and trim, giving the building a new bright look.

Not only is their space now larger, giving the team more amenities to make their work efficient, but there are also design features that make working there more fun. Recycled wood panels clad the walls in the lobby, kitchen, and lounge. The kitchen island has big pendant lights and is large enough for the whole team to stand around. There are barn doors to the “war room”, which has an entire wall of whiteboard wallcovering to use for planning projects. The lower level has a kitchenette with bar top tables. Carpet patterns offer interesting pops of color. The lounge furniture from West Elm adds a residential flare.

United Commercial Services is a Grand Rapids-based cleaning and janitorial service contractor that has been a part of the West Michigan community for over two decades. They clean over 12.5 million square feet each night and manage over 240 employees.