Our services can be described as four unique products, which are:
- Speed Bump Detector
- Basic Training
- Program for Transformative Change and Increased Trust
- Customer Experience Management
Speed Bump Detector
We Identify the items that are slowing down productivity and sales growth in less than a day.
This affordable consultation provides the client with written report with tangible recommendations for change, benchmarking and the next steps.
The Speed Bump Detector includes:
- 1/2 Day Diagnostic Consultation
- 2 hour observations
- 1 hour manager interview
- 1.5 hour group event
- 1/2 hour meeting with senior management
- Written report to follow within 48 hours
An activity for an entire group, team or division and provides great insight into how individuals prefer to work in groups. This is a great exercise for teams that are stalled or starting new projects and agendas.
This training provides:
- Soft skills improvements in individuals
- Improved recognition of helpful and non-helpful habits
- A system for group work with less conflict and more transparency
Basic Training includes:
- Six (6) one hour trainings on site
- Up to 25 participants
Program for Transformative Change and Increased Trust
Fifteen individuals from a group are gathered twice a week for six weeks. They identify the customer, their company platform and begin a viral campaign to impact all areas of the company.
This intensive program provides the baseline for an on-going program that promotes:
- Productivity through trust
- Customer experience management
- HR brand training
- Continuous improvement
Customer Experience Management
We help management/owners create permanent change in their companies, with the goal of improving their customers’ experience of their organization, and as a result, improve sales and team performance.