Our services can be described as four unique products, which are:

  • Speed Bump Detector
  • Basic Training
  • Program for Transformative Change and Increased Trust
  • Customer Experience Management

Speed Bump Detector

We Identify the items that are slowing down productivity and sales growth in less than a day.

This affordable consultation provides the client with written report with tangible recommendations for change, benchmarking and the next steps.

The Speed Bump Detector includes:
      • 1/2 Day Diagnostic Consultation
      • 2 hour observations
      • 1 hour manager interview
      • 1.5 hour group event
      • 1/2 hour meeting with senior management
      • Written report to follow within 48 hours

Basic Training

An activity for an entire group, team or division and provides great insight into how individuals prefer to work in groups. This is a great exercise for teams that are stalled or starting new projects and agendas.

This training provides:
      • Soft skills improvements in individuals
      • Improved recognition of helpful and non-helpful habits
      • A system for group work with less conflict and more transparency
Basic Training includes:
      • Six (6) one hour trainings on site
      • Up to 25 participants

 

Program for Transformative Change and Increased Trust

Fifteen individuals from a group are gathered twice a week for six weeks. They identify the customer, their company platform and begin a viral campaign to impact all areas of the company.

This intensive program provides the baseline for an on-going program that promotes:
      • Productivity through trust
      • Customer experience management
      • HR brand training
      • Continuous improvement

 

Customer Experience Management

We help management/owners create permanent change in their companies, with the goal of improving their customers’ experience of their organization, and as a result, improve sales and team performance.